The Public Works and Utilities Department has a wide range of responsibilities, including water and wastewater treatment, solid waste collection, conservation programs, and maintenance of Town streets, parks, buildings and vehicles.

The customer service staff normally handles calls on weekdays from 8 a.m. until 5 p.m. During severe weather such as ice storms or hurricanes, crews are on duty around-the-clock. Call (919) 469-4090 for sewer backups, water leaks, grease spills, pothole repair, dead animal collection, water meter installation and other requests for service. Other services include curbside collection of garbage, recylable materials, yard waste and leaves.

The Operations Center for Public Works and Utilities is at 400 James Jackson Ave. between Northwest Maynard Road and Cary Parkway. The staff offers tours for school groups and people of all ages between 9 a.m. and 3 p.m. on weekdays. Those scheduling tours should try to call a couple of weeks in advance. The numbers to call for tours are:

• Public Works & Utilities Operations Center - (919) 469-4090
• Cary/Apex Water Treatment Facility - (919) 362-5502
• North Cary Water Reclamation Facility - (919) 677-0850
• South Cary Water Reclamation Facility - (919) 779-0697

Citizen's Convenience Center
(For Town of Cary solid waste customers)
313 N. Dixon Ave. (919) 469-4090
Monday through Friday -        8 a.m. to 7 p.m.
Saturday - 8 a.m. to 6 p.m.
Sunday - 1 p.m. to 6 p.m.
Holidays - 8 a.m. to 6 p.m.
(Closed on Thanksgiving Day, Christmas Day, and New Year's Day)

Materials accepted

Contacts

Public Works and Utilities Department
400 James Jackson Ave.
Cary, NC 27513

Mailing address:

P.O. Box 8005
Cary, NC 27512-8005

Customer Service - (919) 469-4090
pwutcustomerservice@townofcary.org

Stephen J. Brown, P.E., Director of Public Works and Utilities

Scott Hecht, Public Works Division Director
Jamie Revels, P.E., Utilities Division Director